returns & exchanges
return and exchange policy
no returns policy
we do not accept returns and encourage you to contact our customer service team with any concerns before making a purchase.
exchange policy
we offer exchanges for items purchased from our website under the following conditions:
eligibility for exchange
- exchanges are only available for orders shipped within the continental United States.
- the item must be in its original condition, unworn, and unwashed.
- exchanges must be requested within 30 days of the original purchase date.
how to request an exchange:
- contact our customer service team at support@gmichi.store with your order number, the item you wish to exchange, and the reason for the exchange.
- you will receive an Exchange Authorization Number (EAN) and further instructions on how to proceed with your exchange.
processing time:
- please allow 5-7 business days for us to process your exchange once we receive the item.
- you will receive an email notification with the tracking information for your new item once it has been shipped.
non-exchangeable items
certain items are exempt from being exchanged:
- sale items
- custom or personalized products
contact Us
if you have any questions or need further assistance, please reach out to our customer service team at support@gmichi.store.
thank you for choosing gmichi.store. we appreciate your business and are committed to ensuring you are satisfied with your purchase.